Returns & Exchanges

Big Dog Energy Company Return & Exchange Policy
Effective: 09/13/2022

Thank you for your purchase from Big Dog Energy Company. We appreciate your business! If you are not completely satisfied with your purchase, we are here to help in any way possible. Please see the full details below regarding our return and exchange policies and processes.

Exchange Policy Details
You can exchange your item 14 days from the date you received it. Please note that exchanged items must be in new/unused condition.

For all exchanges, the only things you need to include in your package are the purchased item (in original packaging, if possible) and a short note with the following information:

1. Your name

2. What you would like done in the exchange (e.g. exchanging for a new size, exchanging for a new color, etc.)

We will notify you via email when your exchange has been processed and your new item has been shipped.

Exchange Shipping Fees

Big Dog Energy Company will cover the cost to ship the new item to you, but you are responsible for any return shipping fees incurred for shipping the original product back to us.

Return Policy Details

You can return your item 14 days from the date you received it. Please note that returned items must be in new/unused condition.

Items that can’t be returned include: Discounted / Sale Items or other items that have been notated as being unable to be returned on the product page. In addition, most "Human" products, such as t-shirts, mugs, hats, and aprons, are unable to be returned, as these custom items are printed on-demand; However, if a custom-printed item is received and is misprinted or damaged/defective, an exception can be made. These events would need to be brought to our attention within 30 days after receiving your item in order to allow us to exchange your item for a new one.

For all returns, the only thing you need to include in your package are the purchased item (in original packaging, if possible) and a short note with the following information:

1. Your name

2. Why you are returning the product for a refund

After we receive and inspect your return, you will receive a prompt refund less the original shipping charge.

If a product falls under a different return/exchange policy than that listed here (example: custom beds or other dropshipped products), then the return/exchange policy will be linked to from the product description page.

Return Shipping Fees

You are responsible for most return shipping fees. Shipping fees are non-refundable. We strongly recommend that you use a trackable method to ship your return. Exceptions: Big Dog Energy Company will cover shipping fees in instances where Items are damaged and/or defective or the customer did not order the item.

If your item is defective or damaged, please reach out to us via email so that we may resolve the issue in a timely manner.

Restocking Fees

Big Dog Energy Company does not charge restocking fees.

Process Details

To return or exchange your purchase from Big Dog Energy Company, place the item securely in in its original packaging, if possible. Please mail your return to the following address:

Big Dog Energy Company

2923 North Damen Avenue
#2
Chicago, IL 60618
USA

Refunds

After receiving your return and inspecting the condition of your item, Big Dog Energy Company will process your return. Big Dog Energy Company will notify you by email when your return has been processed.

Warranties

If a product has a warranty, it will be a manufacturer/supplier-based warranty, as Big Dog Energy Company does not offer warranties. If a warranty is included with your purchase, it is usually linked to or referenced within the product page. If you have any questions about a warranty, please feel free to reach out and we will do our best to answer any questions or assist you!

Questions?
If you have any questions concerning our return or exchange policies, please contact us at sam@bigdogenergyco.com!

Thank you for shopping with Big Dog Energy Company!